Updated as at 01-06-2018
2. Queryfloor provides tutor matching services, including but not limited to listing of tutors, tutor management, listing of institutes, booking lessons, free tuition services (i.e. lessons, post enquires, and sharing notes), book course and study notes exchange.
3. Your privacy on the Internet is of the utmost importance to us. We will never share your personal information with any third party, but because we may gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
4. The private information you provide on the Website will be used only for its intended purpose.
5. We will protect your information consistent with the principles under the Cyprus Constitution.
6. By using the Website, you consent to the data practices described hereinafter.
7. As a general rule, Queryfloor does not collect personal information about you when you visit the Website, unless you choose to provide such information to us. Submitting personal information through the Website is voluntary. By doing so, you are giving Queryfloor your permission to use the information for the stated purpose. However, not providing certain information may result in Queryfloor the inability to provide you with the Services (hereinafter defined in Clause 8).
8. If you choose to provide us with personal information on the Website, through methods such as submitting information through our Website, email, skype chat and/or sending us an email at email@example.com, we may use that information to help us provide you with information and/or service(s) (collectively referred to as (“the Services”)).
9. We may also use the personal information to respond to any of your message(s) and/or feedback(s). The information we may receive from you varies based on what you do when visiting the Website.
COLLECTION OF PERSONAL INFORMATION
10. By using the Website and its functions, you may provide basic information such as, including but not limited to, your name, phone number, including your what’s app number, address and email address which allows us to send information, provide updates and/or process the type of Services you so desire.
11. If you sign up with Queryfloor and/or purchase services through Queryfloor, we may collect credit card information but we do not store credit card details nor do we share the same with any third parties. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
12. Queryfloor uses online payment gateway which is operated by a third party and such third party may store credit card information to process the payment transactions as per the terms and conditions agreed between us and the third party.
13. Any payment transactions and financial accounts and credit card information will be encrypted using SSL technology.
14. Queryfloor encourages you to review the privacy statements of the Websites you choose to link to and from Queryfloor so that you can understand how those Websites collect, use and share your information (“Third Party Website”). Queryfloor is not responsible for the privacy statements or other contents on the Third Party Website outside of Queryfloor’s Website.
THE NATURE OF PERSONAL INFORMATION WE COLLECT
15. Personal information we collect which you may provide to us includes, inter alia:-
15.1 ‘Identifying information’ (i.e. name, date and place of birth, gender, age);
15.2 ‘Contact information’ (i.e. home / office address, home / mobile / office phone numbers); and
15.3 ‘Financial information’ (i.e. bank account and number, credit card number and details).
16. As a general rule, you have the right not to provide the foregoing information when dealing with Queryfloor and/or when we provide the Services to you. However, not providing certain information may result in the, inter alia, inability to provide you with the Services.
AUTOMATICALLY COLLECTED INFORMATION
17. We collect and temporarily store certain information about your visit for use in site management and security purposes only. We collect and analyse this information because it helps us to better design the Website to suit your needs. We may also automatically collect information about the web content you view in the event of a known security or virus threat.
The information includes, inter alia :-
17.1 The internet domain name from which you access our Website (for example, “xcompany.com” if you use a private internet access account, or “yourschool.edu” if you connect from an educational domain);
17.2 The internet protocol (“IP”) address (a unique number for each computer connected to the internet) from which you access our Website;
17.3 The type of browser used to access our Website;
17.4 The operating system used to access our Website;
17.5 The date and time you access our Website;
17.6 The Universal Resource Locators (“URLs”) or address of the pages you visit;
17.7 Your username, if it was used to log in to the Website; and
17.8 If you visited this Website from another website, the URL of the forwarding site.
INFORMATION COLLECTED FOR TRACKING AND CUSTOMIZATION (COOKIES)
18. A ‘cookie’ is a small file that a website transfers to your computer to allow it to remember specific information about your session while you are connected. Your computer will only share the information in the cookie with the Website that provided it, and no other Website can request it. There are two types of cookies:
18.1 ‘Session’: Session cookies last only as long as your web browser is open. Once you close your browser, the cookie is deleted. Websites may use session cookies for technical purposes such as to enable better navigation through the site, or to allow you to customize your preferences for interacting with the site.
18.2 ‘Persistent’: Persistent cookies are saved on a user’s hard drive in order to determine which users are new to the site or are returning.
19. About Cookies
19.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
19.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
19.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
19.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a Website and identify users returning to a Website.
20. Our Cookies
20.1 Queryfloor use both session and persistent cookies on the Website.
20.2 The names of the cookies that we use on the Website, and the purposes for which they are used, are set out below:
20.3 Queryfloor uses [Insert cookie name*] to (i) recognise a computer when a user visits our Website, (ii) track users as they navigate the Website, (iii) enable the use of a shopping cart on the Website, (iv) improve the Website's usability, (v) administer the Website.
21. Analytics Cookies
21.1We use Google Analytics to analyse the use of the Website.
21.2 Our analytics service provider generates statistical and other information about Website use by means of cookies.
21.3 The information generated relating to our Website is used to create reports about the use of our Website.
22. Third Party Cookies
22.1 Our Website also uses third party cookies.
22.2 We publish Google AdSense interest-based advertisements on our Website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our Website and on other Websites across the web using the DoubleClick cookie.
22.3 We publish Google AdSense advertisements on our Website. To determine your interests, Google will track your behaviour on our Website and on other Websites across the web using the DoubleClick cookie. This behaviour tracking allows Google to tailor the advertisements you see on other Websites to reflect your interests (we do not publish interest-based advertisements on this Website).
23. Booking Cookies
23.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and un-ticking "Accept cookies from sites"; and
(c) in Chrome (version 52), you can block all cookies by accessing the "Customize and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
23.2. Blocking all cookies will have a negative impact upon the usability of many Websites.
23.3 If you block cookies, you will not be able to use all the features on our Website.
24. Deleting Cookies
24.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 52), you can delete all cookies by accessing the "Customize and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
24.2 Deleting cookies will have a negative impact on the usability of many Websites.
25. Cookie Preferences
USE OF YOUR PERSONAL INFORMATION
26. Queryfloor collects and uses your personal information to operate the Website and deliver the Services.
27. Queryfloor does not sell, rent or lease its customer list to third parties.
28. Queryfloor may, from time to time, contact you on behalf of, including but not limited to, third parties about a particular offering that may be of interest to you. In those cases, your personal information (i.e. email, name, address, telephone number) is transferred to the third party.
29. Queryfloor may share data between/with, inter alia, the third parties to help perform statistical analysis send you email, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these Services to Queryfloor and they are required to maintain the confidentiality of your information.
30. Queryfloor may keep track of the Website and pages our users visit within Queryfloor, in order to determine what Queryfloor services are the most popular. The data is used to deliver customized content and advertising within Queryfloor to customers whose behaviour indicates they are interested in a particular subject area.
DISCLOSURE OF YOUR PERSONAL INFORMATION
32. Personal information may be disclosed and/or supplied between the third parties. When personal information is disclosed and/or supplied between the third parties all terms and conditions contained herein shall have effect for the purpose of protecting your personal information.
33. Compliance with legal requirements for the enforcement of law, regulations, court orders, subpoena, warrant during the course of a legal proceedings or otherwise may render our need to disclose personal information.
34. Personal information may also be used to protect and safeguard the copyright, trademarks, legal rights, intellectual property rights or safety of Queryfloor.
SECURITY OF YOUR PERSONAL INFORMATION
35. Queryfloor secures your personal information from unauthorized access, use or disclosure. While we strive to secure your personal information, even reasonable security measures may not guarantee the security of any and all information you transmit via the internet, including but not limited to information submitted to our Website.
36. We cannot guarantee that any and all information Queryfloor seeks to protect will be protected under all circumstances, including those beyond its reasonable control.
37. By accessing our Website, you agree that you transmit information to our Website via our Website at your own risk.
CHILDREN UNDER THIRTEEN
38. Queryfloor does not knowingly collect personal information from children under the age of 18. If you are under the age of 18, you must ask your parent or guardian for permission to use this Website.
39. If you using Queryfloor from a location outside the Cyprus and thereby by engaging our services choose to provide information to us, we may transfer those personal information and process the personal information to the Cyprus and/or in any other location(s) which Queryfloor, in its absolute discretion, deems necessary and/or convenient in order to provide you with efficient and effective services.
41. By agreeing to Clause 38, you consent and acknowledge that the personal information may be transferred to and/or kept on computers which are located outside of your country, state, province, and/or other governmental jurisdiction where the privacy laws may not be as protective as those in your respective jurisdiction.
OPT-OUT & UNSUBSCRIBE
42. Queryfloor may, from time to time send you emails for Customer service reasons and/or to maintain our Website program or services.
43. If you do not want to receive our newsletters, offers and/or service information, simply contact us at firstname.lastname@example.org and include there your e-mail address where we could reply to you accordingly. You are hereby advised to specify therein and state that you no longer want to receive any information and/or updates from Queryfloor. Queryfloor respects your privacy and gives you an opportunity to opt-out of receiving information in respect of the Services by contacting us at email@example.com.
45. Queryfloor hereby reminds you to assist in keeping the Website secure at all times. You may do so by not sharing your username and/or password under any circumstances. If you think your password may have been compromised, please change it immediately and/or contact Queryfloor for additional assistance (if required).
46. Queryfloor may send you periodic email communication(s) which may detail any new feature(s) and/or promotion(s) by Queryfloor displayed on the Website.
47. You have the rights to unsubscribe to these messages by using the link at the bottom of the email. We may also send you email messages about the status of your account and/or any notices as required by law, rules and regulations. By engaging Queryfloor’s services, you consent that your rights to opt-out of receiving these administrative emails may be limited. If you wish to terminate your account with Queryfloor, please contact us at firstname.lastname@example.org.
48. Queryfloor welcomes your questions or comments regarding the foregoing Terms.
Please find us email@example.com.
Effective as of 01-06-2018